FAQ

Frequently Asked Questions

Upholstery, Child, and Pet Safe

Do I have to vacuum the carpet before you clean?

No. We will vacuum your carpets before we clean. It is part of our 12 step program and one of the most important steps in cleaning.

How soon after cleaning can I walk on my carpets?

Keep children, pets and regular traffic off the carpet for 6-12 hours. The homeowner may use the carpet lightly immediately after cleaning by wearing white socks, clean rubber sole shoes or booties we provide on request. Please wait 24 hours before removing Styrofoam blocks and foil tabs that were put under your furniture to prevent rust and furniture stains on your carpets. Some carpets may feel slightly damp for up to 24 hours depending on the type of carpet, weather and soiling conditions. This is normal and will not cause any problems. Set the thermostat between 68-70 degrees and open a window at each end of the home to allow airflow.

Do you move the furniture?

Our premium pricing includes moving most furniture. Beds, dressers and heavier pieces are left in place under our economy pricing.

Are your cleaning products safe?

Yes. We use environmentally safe, responsible cleaning products. Our products are safe for children, pets and the environment; soap free, odor free, all natural, non toxic, non allergenic, biodegradable and no sticky residue.

Do you clean Berber?

Absolutely. Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction carpet. The carpet fiber may be olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets. A “flushing” action needs to take place to get under, around and through the loops. Some companies have problems cleaning Berbers and often charge more but we don’t.

Do you clean wool?

Yes, we clean wool often. We have special products that we use for cleaning wool. We use lower pressure, lower water temperature and take special drying precautions.

What cleaning method do you use?

Our company is experienced in all methods of carpet cleaning. A carpet cleaning company should never be chosen based only on a cleaning method. A good job or a terrible job can be achieved with any method. However, for residential wall-to-wall carpeting, truck mounted hot water extraction is recommended. Done properly, hot water extraction will remove more soil and spots. It will also sanitize the carpet whereas other methods have no capability of removing contaminants (like pollen, pesticides, detergents, exhaust, etc.) Regardless of what other companies advertise, carpet manufacturers recommend hot water extraction performed by an IICRC certified firm like ours. For texture retention warranties, some even require it. We guarantee against rapid re-soiling. We also use air movers to “speed” dry the carpet. Other companies that use hot water extraction or “steam” cleaning often do not pre-spot and pre-condition the carpet. We pre-spray the carpet and groom it in so that the soil is emulsified, allowing us to thoroughly rinse the carpet without over wetting it. Other companies use detergent in their machine at higher pressure and attempt to scrub soil out, therefore over wetting the carpet and leaving a sticky residue behind.

What about low moisture cleaning?

Low moisture or encapsulation cleaning might be a better fit than steam cleaning in some situations. The machine we use for low moisture cleaning is called the Brush Pro. The Brush Pro has counter rotating brushes that agitate and lift the carpet pile. This machine works well on residential and commercial type carpets. The Brush Pro removes more pet hair and dry soil than normal vacuuming is able to remove. It’s a super quite machine and the carpets dry in 20 – 30 minutes in most cases. If you have a specialty fabric that requires low moisture cleaning or where there are parking restrictions or a unit in a high rise building, low moisture cleaning will fit the bill. The cost for low moisture cleaning is usually less expensive than steam cleaning.

Can you get stains out?

With the experience and expertise our company has, we are known for being able to get out difficult spots. If a spot is removable, we have what is takes to get it out. Our vans are stocked with the best specialty-spotting agents available in our industry. However, please understand that there are many things that can cause a permanent stain. They include, but are not limited to things with color, like red, yellow, blue or green dyes.

What about reoccurring spots?

If the spot returned within a day or so after the cleaning, it was not completely removed and wicked back up or it only appeared to be removed. If the spot returned after a week or two, there’s probably residue from cleaning agents left behind. Or if the spot was oily or sticky and was not totally removed, it likely attracted soil in that same area again. This is why we have a 30 day, “no fault” warranty. Just call us and we’ll come back out and address your concerns.

NOTE: If the spot returns after the customer has spot cleaned, it is possible an inappropriate spotter may have been used. Our advice is don’t use household products or most over-the-counter carpet cleaners. They are too high in alkalinity and leave a tremendous amount of residue. We do not recommend Resolve, Woolite, 409 or Fantastic. We recommend Procyon “soap free” spot and stain remover. Procyon is environmentally safe, odor free, non-toxic and will not leave a sticky residue. Please call (425) 788-5671 if you would like to purchase a bottle of Procyon or any one of our excellent spot cleaning products.


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